35db1's Privacy Policy
Your personal information is our top priority. We protect every piece of your data through SSL encryption and strict security measures.
This Privacy Policy ("Policy") provides a detailed description of the information we collect during your use of the 35db1 platform ("Site", "Service"), how it is used, and how it is kept secure. By using this site, you are considered to have given your consent to the terms of this Policy. Please read this Policy carefully.
What Information We Collect
We collect various types of information when you create an account and use services on 35db1. This information is essential to providing you with the best possible service.
Identity Information
Information you provide when registering an account:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- Residential address
Financial Information
Information required to complete transactions:
- bKash, Nagad, Rocket, Upay account numbers
- Deposit and withdrawal history
- Transaction amounts and timestamps
- Identity verification documents when required
Technical Information
Information collected automatically while using the site:
- IP address
- Browser and device type
- Operating system
- Site access time and duration
- Cookie and session data
Gaming Activity Information
Information collected to improve your gaming experience:
- Game history and preferences
- Bet amounts and outcomes
- Bonus and promotion usage details
- VIP level and rewards records
Purpose of Information Use
35db1 uses your collected information only for the legitimate purposes listed below. We do not use your information for any purpose without your consent.
2.1 Account Management and Identity Verification
We use your identity information to keep your account active and secure. Age verification ensures that the platform is used only by those aged 21 or above. A two-step verification process may also apply to ensure account security.
2.2 Transaction Processing
Your financial information is used to complete deposit and withdrawal transactions via bKash, Nagad, Rocket, and Upay. A record of every transaction is kept, which is needed for future dispute resolution and financial accountability. All transactions, including minimum deposits of ৳500 and withdrawals of ৳800, are properly documented.
2.3 Customer Service
Our 24/7 live chat and email support team ([email protected]) has access to your account information in order to assist you. This information is used solely to resolve your issues.
2.4 Platform Improvement and Personalized Experience
By analyzing your gaming preferences and behavior, we provide you with relevant game recommendations and promotional offers. This makes your 35db1 experience more enjoyable and personalized. Technical information is used to continuously improve the site's performance and security.
2.5 Fraud Prevention and Security
To ensure the safety of all users on the platform, we monitor unusual transactions and suspicious activity. Data analysis is essential to prevent multiple account creation, bonus abuse, and fraud.
Cookies and Tracking Technologies
Cookies are small text files stored on your device. 35db1 uses cookies for the following reasons:
Essential Cookies
These cookies are essential for the core functionality of the site. They keep your login session active, freeing you from having to log in again on every page visit. Disabling these cookies may cause some parts of the site to not work properly.
Functional Cookies
These cookies are used to remember your language preferences, favorite games, and other personal settings. They make each of your visits more convenient.
Analytical Cookies
We collect anonymous analytics data to understand which sections of the site are used most. This information is not linked to a user's identity.
Cookie Control
You can control or delete cookies through your browser settings. Keep in mind, however, that disabling essential cookies may prevent you from using some important features of the site.
Managing cookies in different browsers:
- Google Chrome: Settings → Privacy and Security
- Mozilla Firefox: Preferences → Privacy
- Safari: Preferences → Privacy
- Microsoft Edge: Settings → Cookies and Site Permissions
For third-party analytics cookies, we only work with trusted and reliable service providers.
Sharing Information with Third Parties
35db1 never sells your personal information or transfers it to third parties for marketing purposes. However, information may be shared in the following limited circumstances:
Payment Service Providers
The minimum information necessary to complete transactions via bKash, Nagad, Rocket, and Upay is shared with these providers. They are independently governed by their own privacy policies.
Legal Obligations
We may be required to disclose necessary information in response to a valid order from a competent court or government authority. In such cases, we will provide only the information that has been specified.
Technology Service Providers
Technology service providers that assist in running the site (servers, security, analytics) may have limited access to information under a confidentiality agreement. They may not use your information for their own purposes.
Important: 35db1 will never sell or transfer your information to advertisers, marketers, or any other third party for commercial purposes. Our business operations fully respect the privacy of our users.
Data Security Measures
35db1 uses industry-standard security technology to keep your information safe. Our security measures are continuously reviewed and improved.
SSL Encryption
All information transmitted on the site is protected by SSL (Secure Socket Layer) encryption technology. This means all communication between your browser and our servers is conducted in encrypted form, preventing third-party interference.
Secure Data Storage
Your information is stored on secure servers. Sensitive information, especially financial data, is stored using advanced encryption algorithms. Regular backups are taken to ensure data is not lost due to any technical issue.
Access Control
Only authorized personnel who need it to carry out their responsibilities can access your information. All staff work under a confidentiality agreement, and unauthorized disclosure of information is strictly prohibited.
Security Monitoring
Our systems are continuously monitored to detect suspicious activity. A response plan is in place to quickly identify and address any security breach.
Your Rights
35db1 respects your rights regarding your information. You may exercise the following rights at any time:
6.1 Right to Access Information
You have the right to know what information we hold about you. You can contact us via the support email to request a copy of your stored information.
6.2 Right to Correct Information
You have the right to request correction if your account contains incorrect or incomplete information. Ensuring accurate information is important for both of us.
6.3 Right to Delete Information
In certain circumstances, you have the right to request deletion of your information. However, some information may be retained for a specified period to meet legal obligations or for dispute resolution purposes.
6.4 Right to Object to Processing
You have the right to object to the use of your information for marketing or profiling purposes. After receiving such a request, we will immediately stop the relevant activity.
Data Retention Period
35db1 retains your information only for as long as necessary. The following factors are considered when determining the retention period:
Active Accounts
All information necessary to provide services is retained while your account is active. This includes transaction history, gaming records, and account settings.
Inactive or Closed Accounts
Even after an account is closed or becomes inactive, certain information is retained for a specified period to meet legal and regulatory requirements. Financial transaction records in particular are retained in accordance with legal obligations.
Disputes and Legal Proceedings
If a dispute or legal proceeding is ongoing, the relevant information is retained until it is resolved. This is necessary to protect the interests of both parties.
Data Removal
Once the retention period ends, we securely delete or anonymize your information. A secure digital deletion process is followed to ensure recovery is not possible.
If you have any questions about data deletion, please contact our support team:
Protection of Minors
Age Verification Policy
35db1 is strictly closed to those under 21 years of age. Age verification is mandatory during registration. We do not knowingly collect any information from minors. If we become aware that we hold information from a minor, we will immediately close that account and delete the relevant information.
If you believe a minor is using this site, please inform our support team. Also see the Responsible Gaming page for how to address the issue.
Policy Changes and Updates
Notice of Changes
35db1 reserves the right to update this Privacy Policy at any time. For significant changes, we will notify you via email or through a clear notice on the site.
Updated policies take effect from the date they are published. Your continued use of the site will be taken as acceptance of the updated policy.
We recommend that you check this page regularly to stay informed about the latest policy.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact our 24/7 support team:
Live Chat: Available 24/7
Email: [email protected]
We provide support in both Bengali and English.
Final Provisions
Commitment to a Safe and Trusted Platform
35db1 is committed to always operating as a safe and trusted platform. The protection of your privacy and personal information is our top priority. Through SSL encryption, fair play principles, and transparent privacy practices, we ensure that your experience is always secure.
This policy applies alongside and complements our Terms & Conditions and Responsible Gaming policy.
We are grateful for your trust and support at 35db1. Your confidence is what inspires us to provide the best possible service.